SHIPPING AND RETURNS
Gottex Shipping Policy
We strive to ensure that your Gottex order arrives promptly and in perfect condition. Please review our shipping guidelines below:- Shipping Schedule: Orders are shipped on weekdays, excluding major holidays.
- Processing Time: Orders are processed and shipped within 1-2 business days of receipt excluding weekends and major holidays. All orders must be placed before 12PM EST that day to ship same day. If placed after 12PM EST orders will ship the following business day.
- Shipping Fees: Shipping is free for orders shipped Ground. Any shipping fees that will apply for priority shipments are non-refundable.
International Shipping Policy
Our standard shipping time for international shipments is within 1-2 business days.
For international orders, expect a transit time of 2-6 business days.
Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.
If you have any questions about your order or shipping options, feel free to reach out to our customer service team for assistance. Thank you for shopping with Gottex!
GROUND: 3-7 Business Days - FREE
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected.
Standard Delivery: Typically arrives within the US is 1-4 business days.
International Delivery: Typically arrives within 2-6 business days.
Gottex Return Policy
We accept returns within 30 days for items that meet the following conditions:
The item must be in its original condition: unworn, unwashed, and undamaged.
All original tags, including the hygienic sticker, must be intact and attached.
The item must not be a clearance or final sale item.
Please note that all returns will incur an $8 restocking fee. However, this fee will be waived if you choose store credit instead of a refund to your original form of payment.
To obtain your return label, visit our Returns Center and follow the prompts. If your order meets the return eligibility criteria, you will be issued a printable return label. Please note that once a refund method is chosen (refund to original payment, or store credit), it cannot be changed after the return has been processed.
We reserve the right to deny a refund or exchange if the items have been worn, soiled, laundered, or altered in any way. Additionally, once an order is placed, it cannot be canceled or edited.
Please note that original shipping and handling fees are non-refundable.
How do I make a return?
Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.
Return by mail
To initiate the return process please visit our Returns center with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a Fedex location.
Note: There is a $8 restocking fee for all returns. However, this fee will be waived if you choose store credit instead of a refund to your original form of payment.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. Please allow up to 7-10 business days for your refund to be processed.
Non-Returnable items
Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.