SHIPPING AND RETURNS

GOTTEX SHIPPING POLICY

  • We ship weekdays except major holidays.
  • Orders are shipped within 1-2 business day of receipt.
  • Shipping charges are non-refundable.

SHIPPING RATES

ECONOMY: 3-10 Business Days via USPS or SurePost

Applies to 48 Contiguous U.S. States.

 FREE
ECONOMY: 3-10 Business Days via USPS or SurePost

Applies to APO/DPO, Alaska, Hawaii, Puerto Rico, and the Virgin Islands.

 $4.95
GROUND: 2-7 Business Days via UPS $9.95
SELECT: 2-3 Business Days via UPS $23.95
EXPRESS: 1-2 Business Days via UPS

Not available to destinations where UPS Next Day Air delivery is committed by end of day.

 $29.95
INTERNATIONAL: 7-14 Business Days via USPS International

We ship to Canada and Australia.

Customers are responsible for ALL duties, taxes, and fees levied at the point of delivery.

 $9.95

GOTTEX RETURNS/EXCHANGE POLICY

YOUR SATISFACTION IS OUR TOP PRIORITY. PLAIN AND SIMPLE.

SOMETHING NOT QUITE RIGHT? NOT A PROBLEM. WE WILL BE HAPPY TO ISSUE A REFUND FOR MERCHANDISE (MINUS THE $6.95 RETURN LABEL FEE) WITHIN 30 DAYS OF PURCHASE IF ITEMS MEET OUR ELIGIBILITY CRITERIA. PLEASE NOTE:

  • ITEM(S) IN ORIGINAL CONDITION, UNWORN, UNWASHED, UNDAMAGED, WITH ALL ORIGINAL TAGS ATTACHED, AND IS NOT A CLEARANCE/FINAL SALE ITEM.
  • ORIGINAL SHIPPING AND HANDLING FEES ARE NON-REFUNDABLE.
  • CANADIAN RESIDENTS, PLEASE NOTE DUTIES AND TAXES ARE NOT INCLUDED IN OUTBOUND FREIGHT AND ARE NON-REFUNDABLE.
  • CANADIAN RESIDENTS ONLY: PLEASE NOTE DUTIES AND TAXES ARE NOT INCLUDED IN OUTBOUND FREIGHT AND ARE NON-REFUNDABLE. CANADIAN RETURNS SHOULD BE SENT TO THE FOLLOWING ADDRESS:
               GOTTEX RETURNS
               7 PROSTAK LANE
               LEBANON, NJ 08833
               *Please be sure to make note of your return tracking number

    IF YOUR ITEM(S) ARE ELIGIBLE FOR REFUND, PLEASE VISIT OUR RETURNS CENTER TO START YOUR RETURN:

    *Please note you will need your order number listed on the packing list to initiate your return
    PLACE THE ORIGINAL PACKING SLIP WITH YOUR UNWANTED ITEM(S) IN THE ORIGINAL MAILER IF POSSIBLE, AND NOTE THE RETURN REASON FOR EACH ITEM IN THE BOX PROVIDED (SEE BELOW RETURN REASON CHART):

    STYLE TOO LARGE

    1

    STYLE TOO SMALL

    2

    STYLE NOT AS EXPECTED

    3

    CHANGED MY MIND

    4

    OTHER

    5

    GOTTEX SALES TAX POLICY

    State laws require that we charge applicable sales tax on orders shipped to addresses in the following states and U.S. territories: AR, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, NE, NJ, NV, NY, OH, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. We do not collect sales or use tax in states or US territories other than those in which we have a physical presence or are otherwise required to collect tax by law. Your purchase for delivery to these states may be subject to sales or use tax unless the purchase is specifically exempt. The laws of these states may require that a consumer's sales or use tax be paid annually on the appropriate tax forms. Please note that there is no exemption from state sales or use tax based merely on the fact that a purchase is made over the Internet or by other remote means.

    GOTTEX PAYMENT PROCESSING POLICY

    The financial institution associated with the payment method used to place your order will put an authorization on your account until we charge your order. The authorization usually appears as a pending charge on your account. Within 24 business hours of receiving an order confirmation we will charge your payment method for the full order amount. Your order will ship as per the shipping method selected when the order was placed. In the case of pre-order items, your item(s) will ship by the date specified. You will receive shipping confirmation(s) when your item(s) ship.